Nov. 24, 2021—Ford is implementing “See What I See”, an augmented exactity system from TeamViewer, at its dealership facilities To assist assist its restore technicians.
The service Is obtainable by Ford’s Technical Help Center (TAC), a centralized diagnostic troubleshooting group That provides assist to all Ford and Lincoln dealerships’ technicians who diagnose and restore buyer automobiles. Supplier technicians can initially attain out to TAC specialists by way of An internet-based mostly portal on the telephone. With the See What I See program, TAC specialists can now start a distant AR session using TeamViewer Frontline by way of a pair of onsite RealWear smart glasses to share, in exact time, exactly what the restore technician is Taking A look at. TAC specialists can add on-display annotations And further docation immediately Inside The road of sight of the restore technicians, As properly as to zoom in, share their display, doc the session and even Activate flashlights distantly.
“My group diagnoses A pair of of In all probability the most complicated And refined car factors,” Bryan Jenkins, TAC powertrain operations supervisor, said in A press launch. “I might frequently hear my group say that In the event that they might solely see what that technician is talking about, or what the technician is doing or how they’re ending a look at, then They might clear up The drawback extra exactly. An picture is worth 1000 phrases, however typically That furtherly wasn’t pretty enough, and We would have appreciated A method to see one factor stay and in movement. And That is what exactly kicked this complete program off.”
